- Warm and non-judgemental
- Client centred approach
- Practical solution focus
About Lucy
Lucy Caplan is a counsellor with 17 years of experience. She works with people facing stress, anxiety, depression, addictions and relationship strain. She also helps with work and wellbeing concerns, parenting pressures, grief and career difficulty. Sessions can be arranged for short-term or longer-term support depending on what someone needs.
Lucy qualified as a counsellor in 2007 and is a BACP member, which she uses as a professional reference. She draws on several therapeutic approaches to shape sessions around each person’s situation. That means she listens closely, then suggests practical steps and tasks to try between meetings.
Her style is warm and non-judgemental. She is client-centred and solution-focused, so conversations follow the issues the client wants to address and aim towards realistic change. She also uses techniques from cognitive behavioural work and motivational interviewing when these fit the goals.
Lucy has worked across many areas including bereavement, domestic violence, trauma, eating and sleep difficulties, addiction, workplace issues, and communication problems. She supports people dealing with caregiver stress, isolation, money worries, smoking or vaping cessation, infidelity, and divorce or separation.
Sessions are offered in English and international clients may be supported. To begin, a person completes a short matching questionnaire and then schedules sessions based on Lucy’s availability. Fees vary with location and the service uses a subscription that can be cancelled at any time.
How Lucy uses different approaches in online therapy
Client-Centred Therapy focuses on listening and following what the person wants to work on. It helps people who need acceptance and space to talk through confusing feelings and life changes.Cognitive Behavioural Therapy, or CBT, looks at how thoughts, feelings and behaviours link. It breaks problems into smaller steps and offers techniques to reduce anxiety, manage low mood, and improve sleep or eating patterns.
Motivational Interviewing helps people who feel stuck or ambivalent about change. It uses short, focused conversations to build motivation for goals such as stopping smoking, reducing substance use, or making workplace changes.
Finding the right approach is part of the work. The therapist will discuss options and decide together which methods suit the person’s goals and preferences. This makes sessions collaborative and tailored rather than one-size-fits-all.
For practical arrangements, check which session formats are currently offered before booking. The biography states telephone and video calls are available, so these can make it easier to fit therapy into a busy week. Phone sessions may suit shorter check-ins or times with lower bandwidth, while video calls are useful when visual contact helps the conversation. Confirm details when you schedule to match sessions to everyday life.
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
17+ years
Credentials
United Kingdom
Languages
English
Frequently asked questions
What kinds of problems does she help with?
She supports people with stress, anxiety, depression, addictions and relationship difficulties. Other areas include grief, sleep and eating issues, workplace concerns and parenting strain.
How would you describe her therapeutic style?
Her work is warm and client centred, with a solution focus. Conversations follow what the person wants to change and include practical steps to try between sessions.
How much clinical experience does she have?
She has worked in counselling since qualifying in 2007, giving her 17 years of experience across many presenting issues.
What credentials and region are listed?
She is a BACP member and practices in the United Kingdom.
Which languages are sessions offered in?
Sessions are offered in English and she accepts international clients.
What session formats are available?
She provides therapy via telephone and video calls. Confirm current session options before booking.
How are fees handled?
Costs vary with location and therapist availability, and sessions use a subscription model that can be cancelled at any time.
How do I start working with her?
Select the Start Therapy button, complete a short matching questionnaire, then schedule sessions according to the therapist’s availability.